Turquoise Eyewear Export After-Sales Support

2025,08,25

Turquoise Eyewear Export After-Sales Support: Three Key Services from the Source Factory to Help B2B Clients Minimise Losses

B2B export clients dealing in turquoise eyewear exports are most concerned about ‘difficult-to-resolve after-sales issues’ – such as overseas customers reporting ‘turquoise stones falling off’ or ‘frame deformation’. Unable to handle these issues themselves and finding no factory willing to cooperate, they ultimately bear the losses alone. As the source manufacturer, we have established three key after-sales support systems to help clients minimise losses and maintain overseas partnerships.

The first support is complimentary replacement parts. For ‘minor issues that do not affect usage’—such as ‘nose pads detaching’ or ‘screws loosening’—we reserve 5% spare components (nose pads, screws, cleaning cloths) for each B2B client, dispatched alongside the initial order. Should these reserves be exhausted, clients may request complimentary replacements. We dispatch these via international courier within three days, with shipping costs borne by the factory, thereby avoiding the inconvenience of reordering due to ‘minor components’.

The second support mechanism prioritises batch-related issues. For ‘batch quality defects’ (e.g., substandard blue light protection in a lens batch), we commit to providing a resolution within 48 hours: Options include ‘remanufacturing and replacement’ (with delivery times 50% faster than standard orders) or ‘partial refund compensation’ (10%-30% refund based on the defect rate). We also assist clients in explaining the situation to overseas end-users, providing test reports for the new batch to minimise damage to client trust.

The third support pillar is long-term after-sales training. Many clients lack knowledge of ‘Turquoise Glasses maintenance practices,’ leading to overseas retailers receiving after-sales complaints due to ‘improper care.’ We provide clients with multilingual maintenance manuals (English, Spanish, Arabic, etc.) and organise online training sessions covering ‘turquoise cleaning methods’ and ‘frame storage precautions’. This empowers clients' overseas teams to better serve end-users, reducing after-sales issues stemming from maintenance problems (post-training feedback indicates a 60% reduction in such cases).

Over the past year, our turquoise eyewear after-sales rate has been maintained below 2%, significantly undercutting the industry average of 5%. Should your export operations require stable after-sales support, we can establish a detailed service agreement clarifying mutual responsibilities and support protocols for greater peace of mind in collaboration.

#TurquoiseEyewearExportAfterSales #B2BAfterSalesSupport #ManufacturerAfterSales #ExportLossControl

Author:

Ms. Annie Liu

E-mail:

sales@mlmeyewear.com

Phone/WhatsApp:

+86 13829903822